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RETURNS & WARRANTY

At wizstuff.co.uk we pride ourselves on supplying great products and do everything we can to ensure your purchases reach you in the best condition.

In the unlikely event that your purchase appears to be not functioning as it should please contact us at sales@wizstuff.co.uk where we will respond to your mail as quickly as possible – we would aim to reply within 24 hours max. Should you really need to speak to us please call us during office hours (Monday – Friday 08:30 – 17:30) on

Prior to contacting us please make sure you have read the relevant section/s of the user/operation manual and are sure that the issue is not user error ! Remember this famous saying....... "If all else fails - Read The Manual !!!"

 

Warranty:

All goods are covered by a 1 year warranty unless otherwise stated in the product information on the wizstuff.co.uk website store.

Goods will be deemed out of warranty if they:

  1. Are damaged, abused or mis-used.
  2. Have clearly been used outside of their specified usage parameters.
  3. Have suffered liquid damage etc.
  4. Have been incorrectly connected to other equipment and/or incorrect power supplies.

Returned goods which are eligible to be authorised as 'In Warranty':

Undamaged purchases (returned & received in 'as new' / perfect condition between 1-30 days from date of purchase will be replaced or refunded.

Undamaged purchases returned & received in good condition between 31 days – 1 year from date of purchase will, at the discretion of wizstuff.co.uk, be repaired or replaced with an item of similar or better condition. Refunds will not be issued on goods > 30 days from date of purchase.